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FAQs

Below is some information on any order placed with us.

The answer is IT DEPENDS!

Each product has a different lead times but are not term of contract. If we have a material in Stock this means we can make in few days for you, but below is a list of our Current Lead times are (updated 22/6/22);

BLINDS:   10 / 14 Working Days

CURTAINS:   3 / 4  weeks

PELMETS:   2/3 weeks

COMPOSITE SHUTTERS:   6 / 8 weeks

HARDWOOD SHUTTERS:   14/16 weeks

Every product we sell is fitted with Child Safety Devices to comply with child safety laws. Should you have existing blinds fitted, even not by ourselves, then we you can collect a free child safety device from our factory store.

We sell many complete child safe products included Wand operational Vertical Blinds, Perfect Fit Blinds and Shutters. We will always advise you on Child safety before you place any order. 

Guarantee Periods

All Window Blinds - 1 Year Guarantee

All Shutters products - 7 Year Guarantee

All Curtain & Soft Furnishing Products - 3 Year Guarantee

Whilst we will fix any issue under warranty, the following maybe encur a call out / repair charge:

  • Accident Damage
  • Alteration to fitted products
  • Failure to follow cleaning or maintenance instructions
  • Misuse
  • Fitted in a non domestic environment
  • Fading, Warping or Normal wear and tear

Buying 'one off' products such as blinds and carpets, should always be chosen in person, so you can see what your buying. 

Many things that can go wrong if you Measure, order and Fit yourselves. Customers come to our factory daily who have ordered online, looking for us to cut the blinds down, recover the fabrics or ask us to go out and FIT them, but we cannot provide that service, due to child safety laws. 

Picking materials / fabrics in person is very important as you must see the sample at your window to see what it looks like. Buying online from a small square colour box, doesnt represent the exact product you will get delivered. 

COST ? Many of our customers regret buying online, as they need to get Joiners or people to fix the blinds, ending up costing the same as you would from buying from ZONE or local stores.

Buying from companies such as ZONE or even your local blind stores means you get the full service from measuring, selection and fitting done for you for a very similar price to online stores.

Please visit our Showroom which is open 7 Days a week or book one of our guys to pop out and measure to 'see what your buying!''

Please Note: We will never give out sizes that we have taken in your house. Our sizes are for manufacturing purposes only and will not be correct for online ordering.

We are open 7 Days a week.

Monday to Thursday 9.00am to 5.30pm

Friday 9.00am to 3.30pm

Saturday 9.00am to 5.00pm

Sunday 11.00am to 5.00pm

Address: Platinum House, 398 Townmill Road, Dennistoun, Glasgow G31 3AR Tel: 0141 374 2213

The simple answer is NO!

Why buy blinds for good money then attempt to wash them in the bath or washing machine. 

Our advice is that our products will last a very long time, should you need to clean the materials or blinds, call a local store that cleans blinds. 

We recommend Fast Clean in Hamilton, who are very reasonable and do a great job. 

We sell Magic Sponges, these are a good product to take small marks off materials, and the old feather duster is great for all venetian type products.